Chính sách Hoàn tiền & Hủy dịch vụ
Last Updated: 21 July 2026
This Refund & Cancellation Policy ("Policy") explains how subscription cancellations, renewals, refunds, credits, and related billing matters are handled for GarageBox, a product, brand, and service of Aliyyu Global Private Limited ("Aliyyu Global", "GarageBox", "we", "us", or "our").
This Policy forms part of the GarageBox Terms of Service and applies to all customers worldwide unless a separate written agreement (such as an Enterprise Master Services Agreement or Order Form) provides different terms.
1. Subscription-Based Service
GarageBox is offered as a subscription-based Software-as-a-Service (SaaS) platform. By subscribing to a paid plan, you authorize GarageBox to charge the applicable subscription fees on a recurring basis (monthly, annual, or as otherwise agreed).
Subscription fees are billed in advance and provide access to the Services for the selected billing period.
2. Free Trial and Evaluation
GarageBox may offer a free trial or evaluation period. No charges will apply during the published trial period unless you upgrade to a paid subscription.
We encourage customers to evaluate the platform, request demos, and confirm feature suitability before purchasing a paid plan.
3. Refund Eligibility for New Customers
3.1 Standard 14-Day Refund Window
If you are a new customer purchasing a paid subscription for the first time, you may request a refund within 14 calendar days of the earlier of:
- the subscription activation date; or
- the date of the first successful payment.
If approved, the refund will generally be issued for the subscription fee paid for the initial billing period.
3.2 Conditions
To be eligible, the request must:
- be submitted within the 14-day window;
- be sent from the account owner or an authorized billing contact;
- include the registered account email address and invoice or payment reference; and
- comply with this Policy and the Terms of Service.
4. Non-Refundable Charges
The following charges are non-refundable unless required by applicable law or expressly stated otherwise in a written agreement:
- One-time setup or onboarding fees;
- Data migration or import services;
- Custom development or integration work;
- Training and implementation services;
- Consulting or professional services;
- API overage or usage-based charges already consumed;
- Taxes, duties, VAT, GST, or similar governmental charges; and
- Fees for partially used billing periods after the refund window has expired.
5. Subscription Cancellation
5.1 How to Cancel
You may cancel your subscription by:
- using the billing settings within the GarageBox application (where available); or
- sending a cancellation request to [email protected] from an authorized billing contact.
We may request verification of account ownership before processing the cancellation.
5.2 When Cancellation Takes Effect
Unless otherwise specified in your Order Form:
- cancellation becomes effective at the end of the current billing period; and
- you will continue to have access to the Services until that billing period expires.
We do not provide prorated refunds for unused time remaining in the current billing period.
6. Automatic Renewal
Subscriptions renew automatically for successive billing periods unless cancelled before the renewal date.
To avoid renewal charges, cancellation requests should be submitted at least 7 days before the next billing date. Requests submitted after a renewal charge has been processed will be treated as cancellations for the next billing period unless a refund is approved under Section 7.
7. Refunds After Renewal
7.1 Annual Plans
For annual subscriptions, if you notify us within 7 calendar days after the renewal charge and have not materially used the Services during the renewed term, we may, at our discretion, issue a full or partial refund.
7.2 Monthly Plans
Monthly subscription renewals are generally non-refundable once billed, except where required by applicable law.
8. Enterprise and Multi-Year Agreements
Enterprise contracts, custom pricing agreements, and multi-year subscriptions are governed by the applicable Order Form, Master Services Agreement (MSA), or Enterprise Agreement.
Unless expressly stated in those agreements:
- committed subscription fees are non-cancellable;
- early termination does not relieve the customer of payment obligations for the committed term; and
- prepaid fees are non-refundable.
9. Downgrades
You may request a downgrade to a lower-tier plan. Downgrades generally take effect at the start of the next billing cycle.
If a downgrade results in reduced features, storage, user limits, or integrations, you are responsible for exporting any data that may no longer be supported under the lower-tier plan.
No refunds or credits will be issued for the remaining portion of the current billing period.
10. Service Suspension for Non-Payment
If payment is not received by the due date, GarageBox may suspend access to the Services in accordance with the Terms of Service.
Suspension does not cancel the subscription, and fees continue to accrue during the suspension period unless the subscription is formally terminated.
Access may be restored once outstanding amounts are paid in full.
11. Refund Request Process
To request a refund, send an email to [email protected] with:
- Account name and registered email address;
- Invoice number or payment reference;
- Subscription plan;
- Date of purchase; and
- Reason for the refund request.
Our billing team may request additional information to verify the request.
12. Refund Review and Processing
Refund requests are reviewed on a case-by-case basis. We aim to respond within 5 business days.
If approved:
- refunds are processed within 10 business days; and
- the refund will be issued to the original payment method used for the purchase.
Please note that banks, card networks, and payment providers may take additional time to post the refund to your account.
13. Payment Disputes and Chargebacks
Before initiating a chargeback or payment dispute with your bank or payment provider, please contact [email protected] so we can attempt to resolve the issue.
If a chargeback is initiated:
- access to the Services may be suspended;
- the disputed amount may become immediately due if the chargeback is reversed in our favor; and
- we may require future payments to be made through an alternative payment method.
Fraudulent or abusive chargebacks may result in permanent account termination.
14. Data Access After Cancellation
After cancellation or termination:
- you may export your data during the applicable access period described in the Terms of Service;
- GarageBox is not responsible for retaining Customer Data indefinitely; and
- data may be deleted after the retention period unless continued retention is required by law or a written agreement.
Customers are strongly encouraged to export their data before the subscription expires.
15. Exceptions and Discretionary Refunds
Nothing in this Policy limits any rights you may have under applicable consumer protection laws.
GarageBox may, at its sole discretion, provide a refund, service credit, or other accommodation in exceptional circumstances, including:
- duplicate payments;
- verified billing errors;
- unauthorized transactions confirmed by the payment provider;
- prolonged service outages covered by a separate SLA; or
- other circumstances where GarageBox determines that a refund is appropriate.
Any such accommodation does not create an ongoing obligation or precedent.
16. Currency and Tax Treatment
Refunds will generally be issued in the same currency used for the original transaction.
Taxes collected and remitted to governmental authorities may be refunded only where permitted by applicable tax laws and where the refund is processed within the legally allowed period.
Any foreign exchange differences, bank charges, intermediary fees, or payment processor fees incurred during the original transaction may be deducted where permitted by law.
17. Policy Updates
We may update this Policy from time to time to reflect changes in our Services, billing practices, legal requirements, or business operations.
When we make material changes, we will update the Last Updated date and publish the revised Policy on our website. Continued use of the Services after the effective date of the updated Policy constitutes acceptance of the revised Policy.
18. Contact Information
Billing Team
Aliyyu Global Private Limited
GarageBox (Product / Brand / Service)
Email: [email protected]
Legal Team
Email: [email protected]
Website